Messaging Operations Systems

When Business & Timing Don’t Sync

Listening to a recent Marketplace podcast – marking the one-year impacts of COVID-19 on America’s business economy – we couldn’t help but be drawn into the “unfortunate timing” endured by Denver, CO beauty shop owner Ashlie Ordonez. (listen to the podcast)   Having a business plan, signing a location lease, rolling out the Grand Opening […]

Operations S3 Solutions

The Quest for the Perfect Virtual Meeting Platform

Prior to the current global pandemic, the worst seat at the table of a business luncheon meeting was the one on the far end of the conference call phone. (What joy it was not hear – or see – whatever made the whole room erupt in laughter. Or worst yet was silently sitting on the […]

Operations S3 Solutions team development

Does the “top brass” need to stay in customer support?

“What role should an organizations leader play in customer support? Is there anything useful to be learned by talking to customers directly every day or is this more of a distraction that should be handled by dedicated folks?” You may have a full team of people, including marketers, dedicated customer support folks, and tons of […]

Board Development Conflict Resolution Operations S3 Solutions team development

Keep the Peace at Meetings

Keep the Peace at Meetings Roll-up-their-sleeves dedicated Board members love to argue. Whether it’s a policy, procedure or philosophy, it is rare that all passionate team or Board members will agree 100% on interpretations, spirit, and intent of your organization’s policy’s, By-Laws or the best way to do things. Most of the time, that sort […]